Privacy Policy

Effective Date: February 2026

At Rafting Vjosa (“we”, “us”, or “our”), accessible from raftingvjosa.al, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by Rafting Vjosa and how we use it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you book a tour, contact us, or interact with our website. This may include:

  • Personal Identification Information: Name, email address, phone number, and physical address.
  • Booking Details: Information related to the tours you book, party size, and any special requirements.
  • Automatically Collected Data: When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, and operating system, often through the use of cookies.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process your bookings and manage your reservations for our rafting and kayaking tours.
  • Communicate with you, including sending booking confirmations, updates, and responding to your inquiries.
  • Improve, personalize, and expand our website and services.
  • Ensure the safety and security of our guests during our activities.

3. Cookies and Web Beacons

Like any other professional website, Rafting Vjosa uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

4. Third-Party Services

We do not sell, trade, or rent your personal identification information to others. We may share your data with trusted third-party service providers (such as payment processors or booking software) solely for the purpose of operating our business and providing services to you. These third parties are obligated to keep your information secure and confidential.

5. Data Security

We prioritize the security of your personal data and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.

6. Your Data Rights

Depending on your location, you may have the right to access, update, or request the deletion of your personal information. If you wish to exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this page periodically for any changes.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

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