security 100% Money-Back Guarantee

Book your adventure with complete peace of mind.

Our 100% no-risk money-back guarantee makes your experience completely risk-free.

Our Risk-Free Policy

We are so confident you'll love your adventure on the Vjosa River that we offer a straightforward, risk-free guarantee. If your plans change or you're not completely satisfied with your experience, simply ask for your money back.

No explanations needed, no hoops to jump through. You request the refund, you get it. It's that simple.

Request a Refund Anytime

We've made requesting your refund as easy as possible. Our team is available to assist you through any of these channels:

Online Form →

Complete our quick online form to submit your refund request.

Email →

Send your refund request directly to our support team.

WhatsApp Chat →

Chat with our support team in real-time to process your refund.

Frequently Asked Questions About Refunds

Refunds are processed immediately on our end. It typically takes 3-5 business days for the funds to appear back on your credit card or PayPal account.

No. Our guarantee is "no questions asked." While we always appreciate feedback so we can improve, you are not required to provide a reason to receive your full refund.

Our free cancellation policy applies to changes made up to 24 hours before the scheduled tour time. Cancellations within this 24-hour window are typically non-refundable as we have already reserved your spot and equipment.

Refund Request Form

At Rafting Vjosa Center, we understand that travel plans can change. To ensure fair treatment for both our guests and our team, the following refund policy applies to all bookings.

Cancellation by Guest:

1. More than 24 hours before the tour

Guests who cancel at least 24 hours before the scheduled activity are eligible for a full refund of the amount paid. No questions asked!

2. Less than 24 hours before the tour

Cancellations made less than 24 hours before the activity are non-refundable.

3. No-Shows

Guests who do not arrive at the agreed meeting point at the scheduled time, without prior notice, are considered no-shows and are not eligible for a refund.

Cancellation by Rafting Vjosa:

Safety is our highest priority. We reserve the right to postpone, modify, or cancel a tour due to:

– Unsafe weather conditions
– High or low river levels
– Natural events affecting river safety
– Operational or safety concerns beyond our control

If a tour is cancelled by Rafting Vjosa, guests may choose between:

– A full refund, or
– Rescheduling the activity for another available date

Changes to Bookings:

Booking date changes requested more than 24 hours before the activity are subject to availability and can usually be accommodated at no additional cost.

Requests made within 24 hours of the scheduled tour cannot be guaranteed.

Refund Processing:

Approved refunds are processed using the original payment method whenever possible. Depending on the payment provider or bank, refunds may take several business days to appear in the customer’s account.

Contact:

For cancellations, booking changes, or refund requests, please contact our team as soon as possible using the contact details provided on our website, or using the contact form below:


By confirming a booking, guests acknowledge and accept the terms of this Refund Policy.