Last Updated: June 2026

At Rafting Vjosa Albania (raftingvjosa.al), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using our website and booking our services.

Information We Collect

We may collect the following information when you contact us, submit a booking request, or use our website:

Full name
Email address
Phone number
Booking details and tour preferences
Billing and payment information (when applicable)
Information provided through contact forms
Technical information such as IP address, browser type, and device information

How We Use Your Information

We use your information to:

Process and manage bookings
Respond to inquiries and customer support requests
Communicate important information regarding your reservation
Improve our website and services
Maintain security and prevent fraudulent activity
Comply with legal obligations

We only collect information that is necessary for providing our services and operating our business.

Website Analytics and Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.

Cookies are small files stored on your device that help us understand how visitors interact with our website.

You may disable cookies through your browser settings; however, some parts of the website may not function properly as a result.

Payment Information

Online payments may be processed through trusted third-party payment providers. We do not store complete payment card information on our servers.

Please review the privacy policies of any payment providers used during the booking process.

Sharing of Information

We do not sell, rent, or trade personal information to third parties.

We may share information only when necessary to:

Process bookings and payments
Comply with legal requirements
Protect the rights, safety, and security of our customers, staff, and business
Work with trusted service providers who assist in operating our website and services

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Object to certain processing activities
Withdraw consent where applicable

Requests can be submitted using the contact details provided on our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage users to review their respective privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page together with the revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact us through the contact information available on our website.